1. REFUNDS AND RETURNS

Because of the nature of our goods, we do not offer the option for any goods purchased from our website to be returned for refunds.

If, however, you feel that the product was below standard, please do not hesitate to send us an email at hello@thetreatery.co.za and we will assist as best we can.

2. DELIVERY

General delivery information:
Unless otherwise specifically stated or specifically agreed to, the delivery charges will be for your account. Delivery costs will either be shown during checkout, or a consultant will contact you to discuss delivery costs.
2.1. The Treatery delivers within the borders of South Africa only. Shipping is divided into 4 categories:

• Within specific areas of Pretoria, based on postal code, shipping is R35 and free for orders of R650 or more (fulfilled by The Treatery).
• Shipping via courier to the rest of Gauteng is R99.
• Shipping via courier to Limpopo, Mpumalanga, North-West, KwaZulu-Natal and Freestate (Area 1) is R149.
• Shipping via courier to the Northern Cape, Eastern Cape and the Western Cape (Area 2) is R179.

2.2. Deliveries are door-to-door and must be to a physical address within the borders of South Africa and not a Post Box. We do not deliver to any postal addresses. Please ensure all delivery details including the postal code are accurate, as you will be liable for all additional handling and shipping charges because of such errors. Please ensure someone is available to sign for and receive your goods at the time of delivery. We will deem it you, as the purchaser, assigns without prejudice and without a proxy, to a party other than yourself, to sign for your goods at your specified and confirmed delivery address should you not be present at the time of delivery.
2.3. You accept that The Treatery does not have to prove that you received the delivery of such goods. You agree that it would only require us to prove that someone, not necessarily yourself, signed for the goods at your specified and confirmed delivery address. Although we monitor every purchase order to ensure we deliver your package.
2.4. Should you have not received your delivery of goods after 24 hours of the expired delivery period, you need to contact us within a maximum of 48 hours. Should you not notify us of a ‘no delivery’ within the period, you agree that we would deem you received the purchased goods.
2.5. Delivery of products purchased through the online store is subject to the geographical delivery framework as determined by our courier partner. Should your delivery address fall into one of these categories, you will be liable for any additional costs incurred in delivery, storage and or returning the parcel. Category list as follows: plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges and harbours.
2.6. Failed delivery:

2.6.1. The Treatery, or our courier partner, will notify you of a failed delivery i.e., where no one was at the specified delivery address to receive and sign for the goods at the time of delivery. We will attempt to reschedule the delivery with you as soon as reasonably possible; however, you may be liable if we incur any additional handling and shipping charges for a re-delivery.
2.6.2. Goods shipped in error/ incorrect goods delivered:
In the unfortunate event that you receive a delivery whereby the goods delivered to you does not match your products or its quantity as per your waybill/ purchase order, you agree to notify us immediately upon receipt of such delivery at hello@thetreatery.co.za, to have the incorrect goods collected and the correct goods delivered to you.

2.7. Price of delivery:
Delivery prices differ and is determined by:

2.7.1. Location within major centres or outlying delivery areas;
2.7.2. Type of delivery. (Normal order, special order, customer order);
2.7.3. Weight and dimensions of the total purchase order; and
2.7.4. In the event of special delivery deals, the price of the product or total purchase order value could determine the delivery rate.

2.8. Delivery periods important to note:

2.8.1. Delivery service will start on payment confirmation received.
2.8.2. We deliver from Monday to Friday from 08:00 to 16:00 to both business and residential addresses, unless special arrangements have been made.
2.8.3. No deliveries take place on a Saturday or Sunday or any other Public Holiday, unless, as mentioned above, special arrangements have been made. We may request identification upon delivery.

2.9. Duration of delivery:

2.9.1. Delivery periods will be affected as per selected delivery type and delivery province and/ or area after collection from point of dispatch and between major centres from Monday to Friday.
2.9.2. It is important to note that delivery timelines differ depending on stock levels. The customer will be duly informed if any issues arise with regards to delivery times. Products that are purchased online will be delivered within two (2) to five (5) working days (or as determined by courier partner) from payment being received.